An integral part of our service is being available every hour, day and night, for when someone passes away. Being able to respond sensitively and professionally requires a team of dedicated staff, vehicles, and specialist equipment to ensure the transfer of your loved one is carried out with dignity and complying with all the Health and Safety legislation.
Whenever a death occurs in the community (different procedures are required for Hospitals), your first call should be to the Searson family. We can give you all the essential guidance you need, make sure the death has been pronounced, and that we're permitted to attend. Should there be any uncertainties, we will make the necessary calls for you. Once we have taken some information from you, we will contact our Transfer Team. During the day, we aim to attend within two hours, outside working hours, our response time is often within the hour. However, we will keep you informed of who will be attending, the approximate time of their arrival, and should there be a delay due to waiting for a doctor's attendance, we will keep you informed of that as well. When we attend, we aim to arrive discreetly, with no 'Private Ambulance', no flashing lights, just normal looking vehicles to not draw any unnecessary attention.
Our Transfer Service has a charge, and depending upon the time of day; this charge will be variable:
TRANSFER SERVICE: ………………………………................................... £ 185.00
NORMAL WORKING HOURS:
Monday - Friday: 8.00am - 4.30pm
The Searson family, on-call, to respond to your immediate call
Initial Advice and Guidance on what needs to be done
Provision of Vehicle and Staff to attend, to collect your loved one during normal working hours
Transfer of your loved one to our dedicated facilities, within a 12-mile radius
OUTSIDE WORKING HOURS:
Monday - Friday: 4.3pm - 8.00am
Saturday, Sunday & Bank Holidays
Our Transfer Service is available twenty-four hours a day, every day of the year.
However, in providing this service outside of normal hours, our staff require additional payment; as such we make a nominal
a surcharge of £50.00